A Career Built on Innovation

Throughout my career, I have consistently embraced new challenges and driven transformative initiatives across diverse industries. From implementing cutting-edge CRM solutions to leading multi-million dollar projects, my work is characterized by a commitment to innovation, agility, and strategic thinking.

Transforming Businesses with Strategic Solutions

At MTX Global LLC, I played a pivotal role as a Business Architect, spearheading a $12M Salesforce/Leankor implementation for the Massachusetts Department of Transportation. My ability to translate complex business requirements into actionable solutions, coupled with my leadership in adopting Agile methodologies, ensured the project's successful completion.

Driving Excellence in CRM Implementations

As the Associate Director of Salesforce Platforms at Sage Therapeutics, I led the implementation of a new high-volume, low-touch CRM system. My efforts in mentoring teams, championing agile practices, and managing complex integrations significantly enhanced the efficiency and effectiveness of our CRM initiatives.

Championing Best Practices in Solution Design

At Insulet Corporation, I served as the Senior Manager of CRM Solution Design, where I led the adoption of Salesforce best practices across various commercial lines of business. My expertise in solution architecture was instrumental in major initiatives like the Global Customer Experience Program and the 30 Days of Freedom Trial Program. I established governance frameworks and standards that ensured scalable, impactful CRM systems.

Expertise in Agile and Scrum Methodologies

My tenure at Incapsulate and Apps Associates further solidified my expertise in Agile and Scrum methodologies. As a Senior Consultant and Scrum Master, I successfully led projects that modernized Salesforce interfaces, automated complex sales processes, and created centralized knowledge bases. My role in these projects underscored my ability to deliver on-time, under-budget solutions that met and exceeded client expectations.